Kay Jewelers Review 2022   - Savvy

Gift Cards Travel Kay Jewelers Review 2022  



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One of the biggest jewelry retailers in the US, Kay Jewelers has over 900 locations and a retail presence in multiple malls all across the nation.

Despite having a well-known brick and mortar location, the company has been growing its online presence in order to compete with other merchants in recent years.


Who owns Kay Jewelers?

Edmund and Sol Kaufmann, brothers, founded Reading, Pennsylvania's first Kay Jewelers in the nook of their father's furniture business in 1916.

When the initial store first opened, it sold a wide variety of items in addition to jewelry, such as eyeglasses, musical jewelry, boxes, and electric razors.

The company takes pride in offering high-quality, stylish jewelry and timepieces.

With brands like Zales, H. Samuel, Ernest Jones, and Peoples, Sterling Jewelers Inc., a division of its parent business Signet Jewelers, now includes Kay's as one of its divisions.


Does Kay Jewelers have a good reputation?

According to Kay Jewelers' poor overall customer rating of 1.6 stars, the majority of clients are generally disappointed with their purchases. Customer service issues are the most common complaint from customers regarding Kay Jewelers. Kay Jewelers is ranked 141st in the category of Engagement Rings websites.


Is jewelry from Kay Jewelers legit?

There are hundreds of pre-set rings to pick from in a wide variety of distinctive and inventive designs at Kay Jewelers, so they definitely don't fall short in terms of variety when it comes to their pre-set rings.

They provide a variety of designer labels, including Vera Wang, Angel Sanchez, and Tolkowsky, in addition to generic designs.

But keep in mind that you have little to no control over the diamond's quality when purchasing one of their pre-set diamond rings. There is no room for customization because the majority of Kay's pre-set rings use I1 clarity diamonds as the center stone. As a result, you must assume some risk regarding the diamond's eye cleanliness because you won't know its precise appearance until you receive it. Try Blue Nile's Signature Collection or Whiteflash's A Cut Above Diamonds if you want the best cut diamond available.


Custom Design

With Kay's Design-a-Ring feature you can select a diamond and a setting online and even view a rendering of the finished ring before deciding whether or not to proceed.

You may be guaranteed to locate a diamond that suits your requirements thanks to the brand's extensive collection of loose diamonds. After selecting your diamond, you'll need to select a mounting for it. There are over 100 different ring designs available at Kay's, offering a wide selection.


Can Kay Jewelers be trusted?

The majority of the websites we evaluate and suggest are nearly entirely focused on GIA and AGS diamond certificates. When evaluating the diamond and its pricing, it's critical to keep in mind that Kay Jewelers mostly works with other certifying labs, such IGI.

It would be simple to think that a diamond with an IGI certification is reasonably priced if it is cost the same as a diamond with a GIA certification. An IGI certified stone is frequently overgraded by about 2 or 3 levels compared to what it would have received with a GIA or AGS certification, as anyone who is familiar with certifications will know.


Pricing and Kay Jewelers credit card

Kay Jewelers isn't the cheapest retailer on the market when it comes to prices. In fact, you may end up paying 30% to 100% more than you would at comparable online-only retailers.

This is largely because the business began as a brick and mortar store and continues to have a very significant offline retail presence. Because it would not be feasible for them to match them in their physical stores, they are unable to always lower their prices as much as some of their competitors. Of course, branding incentives also matter in this situation.

Kay Jewelers offers two credit cards: one from Genesis FS Card Services and the other from Comenity Bank. You can use either card in-store or online at any Kay Jewelers location. You can access the following advantages with any card:

  • $100 off the entire month of your birthday
  • Get $100 off on the month of your cardholder anniversary.
  • Entry to contests

Knowing who issued your card is essential before making a Kay Jewelers credit card payment to ensure that the funds go to the correct lender.


Does Kay Jewelers have a 30 day warranty?

Service and warranties

All rings from Kay Jewelers with diamonds, rubies, sapphires, or emeralds come with a Lifetime Diamond & Gemstone Guarantee.

A Kay Jewelers Lifetime Extended Service Plan is also an option; it covers both the labor and the parts required to keep your engagement ring in worn and serviceable condition. The plan includes refinishing, polishing, and the resetting of your diamonds and gemstones in addition to repairs to the setting, including any future ring size adjustments.

It's important to keep in mind that all repairs and maintenance must be done at a Kay Jewelers location if you wish to submit a claim under the plan.


If you're not satisfied with your purchase, you can return it to any Kay Jewelers location within 60 days of the original purchase for a full refund or within 90 days of the original purchase for an exchange. Exchanges can only take place in-person; refunds can be made through the online store.

Make sure you're quite certain before you buy if you decide to go down that route, as personalized engraved things and custom-designed goods cannot be returned or exchanged.


Final thoughts

Whether you're searching for pre-set rings or custom-made designs, there is no doubting that Kay Jewelers offers a staggering amount of options when it comes to engagement and bridal rings. You will almost likely find something on the site to suit your requirements and aesthetic preferences.

They are not, however, the most inexpensive on the market by any means. Furthermore, it can be challenging to tell exactly what you are getting due to the IGI certification they employ and the fact that they don't grade their rings according to precise color and clarity standards. A sensible diamond shopper would steer clear of Kays and visit a jeweler with AGS or GIA certificates and light performance photographs - I'd recommend reading our article on Jared to learn more about this.


Other Popular Questions About Kay:

Zales vs Kay Jewelers: Which is Better?

Does Kay Jewelers Sell Real Diamonds?

Jared vs. Kay Jewelers: Which One is Better in 2022